Terms and Conditions

Terms & Conditions

By placing an order for bespoke cupcakes from Adorned Bakery, you agree to the following Terms and Conditions.

  1. Payment: Payment is required to confirm all online and telephone orders. Until payment is received, your order cannot be guaranteed. For orders booked via an invoice, pro forma payment is strongly recommended, and we reserve the right to cancel any order still awaiting payment on the delivery date. Issuance and receipt of your invoice is taken as confirmation of your order, and because we may have had to turn away other clients and start preparations for your order, invoices will remain payable in the event of cancellation or postponement.

  2. Delivery: All deliveries are made by hand on the date specified in your order by Adorned Bakery or our couriers. Please ensure someone is available at the delivery address on the day of your order. If there is no one available to receive the cupcakes, we will do our best to leave them in a safe place (with a neighbor, receptionist, caretaker, etc.), but we cannot keep hold of the cupcakes for re-delivery, and they will be left at the address you have given us. If you would like us to deliver to your place of work or somewhere with a mailroom/courier point, we are happy to do so, but please note that Adorned Bakery cannot accept any liability for the treatment of your order or mishandling once a delivery has been made. All our drivers are instructed in the correct handling of the cupcakes and will always pass this information on to any postroom workers, but once the cupcakes have been handed over, we cannot accept liability for the subsequent handling of your order.

  3. Returns: All our cupcakes are baked to order, and we do not accept returns. If you are in any way unsatisfied with the condition or quality of your cupcakes upon arrival, you must contact us within 24 hours of receiving the order. Adorned Bakery reserves the right to proceed as we see fit. We will not accept liability for any complaints made after this time.

  4. Photography: We reserve the right to use photographs of orders we prepare on our website, blog, and social media channels. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order, we will usually be happy to do so, but you must let us know at the time of ordering.

  5. Changes: Any changes in design, date, and collection time are at the discretion of Adorned Bakery and may not always be possible.

  6. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of South Australia.

  7. Jurisdiction and Venue: Any legal dispute shall be brought before the courts of South Australia, and you consent to the personal jurisdiction of such courts.

  8. Entire Agreement: These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Adorned Bakery with respect to your use of our online cupcake business and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Adorned Bakery.

  9. Contact Us: If you have any questions about these Terms and Conditions, please contact us at info@adornedbakery.com.au.